Troubleshooting

Why Does Sequential Signers Not Work in Forms?

If you enable the ‘Sequential Signers’ feature when you create a Form, you will only able to use one Form at a time.  This is used to limit signer sequencing confusion when using multiple Forms together.   Luckily there are a few solutions to this problem:   The first solution is to disable the ‘Sequential […]

If I Withdraw a Signature Request, Can I Send It Again?

To Withdraw a Signature request means to permanently delete it. If a document is withdrawn it cannot be recovered.   If a document is withdrawn the links sent to clients expires and is no longer accessible. To resend withdrawn documents, simply create a new Signature Request.

Why Can I Not Add Myself As A Signer?

ClientSide does not permit senders to add themselves as signers. Inserting yourself as a signer will prevent you from continuing with the signature request. Do not worry there is a very easy way to sign documents before sending them to others. Click Here To Learn How To Sign a Document Before Sending

Forgot To Add A Signer

You can edit your signature request, but only if you have not sent it yet.   If you realized that you forgot to add a signer while placing signature or text fields into your document (or if you need to add an Access Code or enable Sequential Signers), just close the document box by clicking on the “X” […]

Why Will My File Not Upload?

ClientSide accepts .doc, .docx, .pdf, .ppsx, .ppt, .pptx, .tif, .jpg, .jpeg, .png, .xls, .xlsx, .txt, .html, .gif. Unfortunately, at this time, all other file types are not compatible with our system. If you need to convert the format of your document or other file, there are many third party tools to help you do so: Online […]

My File Will Not Upload

ClientSide accepts .doc, .docx, .pdf, .ppsx, .ppt, .pptx, .tif, .jpg, .jpeg, .png, .xls, .xlsx, .txt, .html, .gif. Unfortunately, at this time, all other file types are not compatible with our system. If you need to convert the format of your document or other file, there are many third party tools to help you do so: Online […]

Expired Signature Request Link

If a signer received a link to a signature request, and the link does not work, this can be caused by the following two things: The Expiration Date has passed, and the signature request has expired Click Here To Learn How To Extend The Expiration Date. The signature request has been Withdrawn (cancelled) How to fix it:  Re-send the […]

Trouble Signing Document

The signer received a signature request, accessed the document, but now he or she either cannot place the signature or press the “Sign” or “Continue” buttons needed to actually sign the document.  What is causing this? In short, it’s the zoom.  Sometimes, the browser a signer is using can be ‘zoomed in’ more than is standard. […]

Misaligned Signature Boxes

Are your completed documents coming back with misaligned or misplaced signatures? This is a quick fix! Misaligned fields can be caused by two reasons: Field placement Signature/Text/size This issue can be easily fixed. When inserting fields into documents, make sure to carefully adjust the size (height and width) of each field that you place to fit […]

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